Resources & Activities

Now in its 10^th year, this national recognition celebrates vibrant student affairs workplaces like ours – one in which we are committed to work-life balance, inclusive excellence and fostering a sense of belonging. The selection process focuses on workplace diversity, staffing practices and work environment. The research determining selection uses a web-based survey approach to examine categories such as family friendliness, salary and benefits and professional development opportunities.

It is our divisional goal and ethos that when people have a voice in the process, they are much more engaged and committed to the outcome.

Tamara Greenfield King, J.D.
Interim Vice Provost for University Life | Senior Associate Vice Provost for Student Affairs
It is our divisional goal and ethos that when people have a voice in the process, they are much more engaged and committed to the outcome.

Tamara Greenfield King, J.D.
Interim Vice Provost for University Life | Senior Associate Vice Provost for Student Affairs

Penn selected by Diverse: Issues in Higher Education as one of “The 2023 Most Promising Places to Work in Student Affairs"

University of Pennsylvania is a private Ivy League research institution with over 22,000 students, and more than half of them are graduate or professional students. The pandemic propelled the university life division to engage in innovative strategic long-term planning. “This planning intentionally involved every staff member in the entire division, allowing for everyone to have a voice during the planning process,” says Tamara Greenfield King, interim vice provost for university life and senior associate vice provost for student affairs. “It is our divisional goal and ethos that when people have a voice in the process, they are much more engaged and committed to the outcome.”

Diverse: Issues in Higher Education Magazine Edition


2023: INSTITUTIONAL PROFILES


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ALOK named first Scholar in Residence at Penn’s Lesbian Gay Bisexual Transgender Center

The University of Pennsylvania announced a $2 million commitment to create the first residency, at any university in the United States, dedicated to championing LGBTQ+ communities and scholarship.

The LGBTQ+ Scholar in Residence provides new resources to bring prominent leaders to Penn’s campus. The residency will launch this April with inaugural scholar ALOK, an internationally acclaimed author, poet, comedian, and public speaker, whose work explores themes of trauma, belonging, and the human condition. ALOK is the author of “Femme in Public” (2017), “Beyond the Gender Binary” (2020), and “Your Wound/My Garden” (2021), and has toured more than 40 countries over the past decade.

“University Life is deeply appreciative for this impactful gift,” said Tamara Greenfield King, Interim Vice Provost for University Life and Senior Associate Vice Provost for Student Affairs. “The Scholar in Residence program complements the incredible work of our Lesbian Gay Bisexual Transgender Center to make visible the experiences of Penn’s LGBTQ+ community. We are honored to lead the inaugural program, and we are committed to demonstrating, on a national level, how this program can bolster the LGBT Center’s efforts to create inclusive cocurricular experiences for our students.”

read the Full Story at Penn Today

Penn Violence Prevention hosted a consent workshop on Feb. 22, inviting members of the Penn community to strengthen their communication skills around navigating consent. 

The “Pizza & Fries: Conversations About Consent” workshop was held at Hill College House and facilitated by Julie Millisky, associate director at PVP. 

Participants worked in small groups to build a pizza with ingredients that everyone agreed on before moving on to topics like developing boundaries and navigating consent when substances are present.

“Initially, I was expecting a seminar with many people attending, but it was a more intimate space for sharing, and I think that worked out for the better,” Sparsh Maheshwari, a graduate student at the School of Social Policy & Practice, said after attending the event. “My biggest takeaway was that if it's not a confident and enthusiastic yes, it's a no.”

Talia Fiester, College senior and student worker at PVP who also facilitated Wednesday’s workshop, said that the highlight of the night was seeing that students think about consent beyond just the activities that PVP facilitates. 

“We had a really good conversation on the way that all of the students practiced community care amongst their friend groups,” Fiester said. 

Wednesday's workshop was a continuation of consent circles that were conducted during Penn’s New Student Orientation in August.

According to Fiester, consent circles work towards making consent a more accessible and approachable topic for first years while also building a culture of consent on campus. 

PVP created the “Conversations About Consent” workshop in the spring of 2022, according to Millisky. PVP offers the option for the workshop to be requested by Penn student groups, organizations, or departments with two weeks' notice. They also offer another workshop, “Supporting Survivors,” which focuses on how to best support a friend if they experience interpersonal violence. 

Millisky estimates that PVP will give around 10 to 15 “Conversations About Consent” workshops  throughout the academic year. She added that these workshops have proven to be popular and offer a nonjudgmental space where students can ask questions. 

“At the end of the workshop, hopefully, students feel empowered to navigate consent in their own lives,” Millisky said.

During April, PVP is organizing the clothesline project for Sexual Assault Awareness Month, which will give survivors a chance to share their stories anonymously by writing on T-shirts that will be displayed on College Green, Millisky told The Daily Pennsylvanian

Article on The Daily Pennsylvanian

The University of Pennsylvania has named Hikaru “Karu” Kozuma as Vice Provost for University Life, beginning May 1, 2023. Kozuma is currently executive director of College Houses and Academic Services and served previously at Penn as Associate Vice Provost for University Life and executive director of the Office of Student Affairs.

“Karu Kozuma is a highly experienced national leader in university life,” said Interim Provost Beth Winkelstein, who made the announcement. “He is well known across our Penn community for his empathy, wisdom, and collaborative skill. He is deeply committed to the engagement and well-being of our students, both graduate and undergraduate, as his own experience encompasses every size and aspect of student life, including his own experience as a graduate student at [Penn] GSE.”

“I, along with incoming Provost John Jackson, am deeply grateful to the consultative committee and to the members of our community who participated in the search process for this vital position—as well as to Tamara Greenfield King for her invaluable ongoing service as Interim Vice Provost for University Life. We are confident that Karu will be an outstanding partner to all of us in leading our university life initiatives in the years ahead.”

Kozuma—who received the highly distinguished Pillar of the Profession Award last year from the National Association of Student Personnel Administrators—has served at Penn as executive director of College Houses and Academic Services since 2021 and as Associate Vice Provost for University Life and executive director of the Office of Student Affairs from 2010-2018. From 2018-2021, he was chief student affairs officer at Amherst College, overseeing all aspects of student affairs, including residential life, student activities, and academic advising. Before coming to Penn in 2010, he was director of residential programs at Columbia University and spent three years in residential life at Middlebury College. He received an Ed.D. in higher education from the Penn Graduate School of Education in 2015, an M.Ed. in higher education administration from the Harvard Graduate School of Education in 2002, and a BA from Middlebury College in 1998.

A national search for a new executive director of College Houses and Academic Services will begin immediately, with more details to be announced soon.

Article on Penn Today

Ornate stone panels decorate the exterior of the late-Gothic Revival building known as The Arts, Research, and Culture House (ARCH) on Locust Walk. Inside, students recharge among the ARCH’s stone fireplaces and dark wood paneling. The building is home to three of Penn’s six cultural resource groups: La Casa Latina, Makuu: The Black Cultural Center, and the Pan-Asian American Community House.

These groups are supported by Will Atkins, Associate Vice Provost for University Life who focuses on diversity, equity, inclusion, and belonging (DEIB). Atkins works daily with support staff to learn how to create more opportunities for Penn students to connect with their own communities. He also engages with student organizations in the DEIB space. “So much of the diversity, equity, inclusion, and belonging work that takes place across campus happens at the ARCH, along with the other cultural resource centers housed at the Greenfield Intercultural Center, the LGBT Center, and the Penn Women’s Center,” says Atkins. “In these spaces, students find community, make connections, and discover more about themselves.”

At Makuu, Brian Peterson is the Center’s director and so much more. He is a manager, role model, connector, and creative collaborator. He was also a powerful advocate for a new mural which is currently installed on the first floor of the building.

The mural, which is up on a temporary basis, is nearly 50 feet long, wrapped on two walls on ARCH’s southeast corner, and features several Black Penn alumni who made notable historic contributions to society. The original sketch of notable Black figures, “Cloud of Witnesses,” was created by Abdi Farah, a 2009 College of Arts and Sciences graduate, a decorated visual artist, and beloved former Makuu community member.

“We’re in Philadelphia, a city that symbolizes freedom, but we have connections to enslaved people and a difficult history,” says Peterson. “All of that is represented so well in ‘Cloud of Witnesses.’ The mural is uplifting, but it’s also a reminder of the stories that we still need to tell.”

“Many of the people I drew, like Sadie Tanner Mossell Alexander, the first Black woman to practice law in Pennsylvania, or John Baxter Taylor, the first African American to win an Olympic gold medal, moved through unimaginable resistance not only aware, but rather, empowered knowing they were forerunners of this transtemporal community,” says Farah. “I hope the accomplished Black alumni in this mural inspire the Penn community for generations to come.”

For Peterson, the mural is daily motivation for the unwritten side of his job, like doling out advice and providing a big picture perspective. “I’m centered on student wellness, so helping them succeed is one of the reasons I love being on campus,” he says.

One of these students is Tarah Paul, a third-year graphic design major in the College who considers Makuu a second home. Paul was involved in the creation of the mural, lending her graphic design skills and overall creative direction to the project. Other key collaborators were Monolith, the student group that works to showcase and uplift Black visual art, and staff members from Makuu and University Life, including Marjan Gartland, director of creative strategy and design. “The people in this mural were mountain climbers in a sense, which is why we used design elements to visually represent mountains and clouds,” says Paul. “I’m looking at this mural with a sense of guilt because I don’t recognize some of the names. It makes me wonder what other names I don’t know.”

Peterson created the key that provides information about each figure pictured in the mural. “[The mural] celebrates Black history, and every day at Makuu my job is to elevate our Black students,” says Peterson. “We want to share their stories, showcase their excellence in academics, the arts, social impact, and athletics. Our students are shining stars, but we also want to acknowledge the struggle, the culture, and the lifestyle of Black students at Penn.”

Full Article at Penn Today

The Life at Penn Staff Edition highlights our incredible team of advisors and educators, dynamic community builders, crisis managers, and partners dedicated to providing an engaging student experience here at Penn.

Get To Know Our Team

Congratulations on your promotion to Director of Penn Women’s Center. What does it mean to be the new Director of Penn Women’s Center (PWC)? 

It means so much. I've been working at the Women's Center for almost six years. With the relationships that I've developed with students and colleagues, it means a lot that I can lead Penn Women’s Center into the future as we celebrate our 50th anniversary. I want to take the relationships and important memories that I've made during the last six years and amplify them to the next level. 

Tell me a little bit about your background and how you got to Penn. 

I started out working in the nonprofit industry doing grant writing and strategic planning for organizations in Philly. I was a consultant working with a few organizations locally. Then I moved into market research, which was an interesting move, but it all kind of tied together because a lot of the clients I was working with were nonprofits and educational institutions. At the time, I was also working on my master's degree in communication studying media representation of women and black communities Nonprofit consulting piqued my interest in higher education because I was working with a lot of universities on how to best meet the needs of their constituents, which has always been a focus of my work.  I was doing projects for schools like Penn State and Lutheran Theological Seminary, thinking about how best to meet the needs of their students and their faculty.  As I was contemplating my next career move, I ended up finding a position at Robert Morris University in Pittsburgh. 

What role did you have at Robert Morris? 

Robert Morris was starting a Women's Leadership and Mentoring Program, and I was the program manager. It began with me and the faculty director, starting this program from scratch. It was an important initiative for the University because, unlike most colleges, Robert Morris has fewer women students than male students. 

It is because Robert Morris was traditionally a business school, right? 

Exactly. They created this great mentoring and leadership program to encourage more women applicants and to create supportive connections among women students, faculty, and alumni. I worked there for three years, and then Philly pulled me back.  In 2017, I saw the opening for an Associate Director position at Penn Women's Center and said, ‘Oh, that's perfect,’ because it marries my work supporting women and addressing issues around gender equity. The role at PWC positioned me to do the work on a broader scale, reaching areas of campus and the community that I did not have access to at Robert Morris. I love that PWC is a confidential resource; offering that kind of support to people in our community is important. 

As one of the oldest women's centers in the country, what does it mean, for both Penn and PWC, to celebrate the 50th anniversary?

It's interesting because of this moment in time where women and people who identify as gender minorities have made leaps and bounds of progress. People are intentionally making more inclusive spaces. Women are excelling in areas where they were previously underrepresented. But, at the same time, we're still dealing with a lot of the issues that were present 50 years ago. For example, the reversal of Roe v. Wade, which we should have been acknowledging the 50th anniversary of this year, is something that I think a lot about. We thought we were further ahead with issues around reproductive justice. It feels like we are taken right back to 1973. It's been interesting to reflect on how far we've come but how much more work we must do. 

What is the history of the PWC? Who founded it? Why was it established back in 1973? 

The Penn Women's Center was a result of student, faculty, and staff activism right here at Penn. There were a series of sexual assaults happening on campus. Women didn't feel safe where they were receiving their education, where they were teaching, where they were working. In the Spring of ‘73, there was a sit-in at the President's Office, and they had a list of demands. One of those demands was a Women's Center that can offer resources to students. One of the other demands was a Women's Studies Program, which is now the Gender, Sexuality, and Women's Studies program. Another demand that has had a lasting impact was the creation of the Department of Special Services, housed in the Division of Public Safety. Penn Women's Center started out as an administrator in an office, and we've grown. In 1996, we moved into the house here on Locust Walk. Since then, we've been able to add to expand the resources and provide   support to student groups.  

Can you reflect on how PWC’s role on campus has changed over the past 50 years? 

A big part of what we have done in the last few decades has centered on gender equity, and inclusion of all gender identities. We want to make sure that, regardless of who you are, you know that you come into the Women's Center and receive care and support. That's one thing that's been really important! Especially including and uplifting our trans and nonbinary communities. We also continually work to bring in communities of color, who historically have felt isolated from women's movements throughout history to make sure that everyone has a place here, and they can receive support. We're called the Women's Center, and that has always been central to the empowerment and upliftment of women. But we also want to make sure that Gender Equity is at the foundation of what we do, and that our approach is intersectional. 

What are some of the traditional programs and services that you provide at PWC? 

One thing that has been consistent is that PWC is a confidential resource for students, staff, and faculty. Most often, that applies to people who experienced sexual violence and/or who experienced gender-based discrimination. But it also expands to a myriad of interpersonal situations: advising around conflicts with friends and classmates; dealing with health issues; trying to figure out where to go, what their next step is, what resources are on campus — we call it Options Counseling. We don’t provide counseling in the traditional therapeutic sense. We're here to listen, validate an experience, answer questions, and then lay out the options that exist on- and off-campus to address whatever challenge or concern one may have. We've always worked with student groups and student organizations. We've worked with many groups throughout the years who need advising support, or just need mentorship or a home base on campus. We've been involved in a lot of the conversations around representation on Locust Walk and making sure that students of marginalized identities have a space to feel safe in the middle of campus. PWC is very privileged and fortunate to have this house, right in the middle of everything, but I know everyone doesn't have that. We offer space to communities and student groups to support their needs, advocate for issues they feel are important, and open our doors to anyone who needs a safe space on campus – whether it’s to talk to a staff member in a confidential setting, attend a wellness program, or nap on the living room couch in between classes. 

What has been planned for PWC’s 50th anniversary celebration? 

We're still in the early stages of planning. First, we are going into our archives and updating the records because during the 40th anniversary, we did an archive display and we now have another decade of programs and accomplishments to add. We're working with University Life’s Strategic Planning & Operations team to digitize PWC’s archival records. We've been working with our student team to get everything organized. The archive project will be important because it will highlight the timeline of Penn Women's Center’s origins, beginning with photos and Daily Pennsylvanian articles.  It will also highlight everything that's happened and evolved over the past 50 years. For the 40th anniversary, we also started a video project called the Voices of Change. We'll be doing some more of that oral history work to make sure the voices of PWC’s community are captured. We will kick off the celebrations with a program during Homecoming this fall. We will also co-sponsor a symposium organized by Gender, Sexuality, and Women’s Studies in Spring ‘24 to celebrate both of our 50th anniversaries. 

That sounds so exciting. As you enter the Directorship, what are some of the challenges that PWC faces? What are some of the expectations that you have moving forward? 

 A lot of universities are contemplating the same questions as they imagine the future of their women’s centers. Some centers have changed their names, transitioned into centers for gender equity, and some have combined with their institution’s LGBTQ+ center. As director, I want to determine what the next best step is for PWC at Penn. I want to listen to and engage with our community and figure out what that means. I look forward to doing a listening tour and focus groups, having conversations with our students, alumni, staff, and faculty. We want to make sure we're acknowledging the experience of people who have been coming to the center for many decades, but we also must ensure that we’re meeting the current needs of our students and figuring out what that balance looks like for a Women’s Center at this particular point in time. I'm excited to embark on this journey but it’s a very difficult question and challenge to solve. That’s what I am most excited for. On top of that, I am excited to continue building our collaborations with students and many campus partners like Penn Association for Gender Equity, Wellness, Penn Violence Prevention and our fellow Cultural Resource Centers.  

Sophia Parker looked at the array of photos of Black women in front of her, thinking carefully. The 16-year-old from North Philly picked up one of a middle-aged woman dressed to impress, and another of a younger woman with her family. Parker then told the other girls participating in the Black Girl Literacies Project last fall why she was drawn to those images, she recalled.

“When I get older, I want to see myself being a classy woman with my pearls and just being happy with life, knowing that I succeeded in some type of way,” she said. “One day, I would like to have a family and see [them] grow and be successful.”

The other girls did the same that day, using the photos to talk about how they saw themselves and what they wanted out of life. It was a different kind of practice than Parker had ever heard of, but over the course of several weeks in the program, she came to understand herself better.

“It gave me a new outlook on ways to love myself,” she said.

“Black girlhood really focuses on celebrating the humanity of folks in ways that schools don’t often honor.”

The Black Girl Literacies Project is a free program for Black girls in Philadelphia, where participants explore different ways of loving themselves. Registration is open for the project’s Spring cohort, which begins on Feb. 15 and meets every other week. The program is for Black Philadelphia girls ages 14 to 18, and meets at the Penn Women’s Center, but also holds additional sessions at places such as the Colored Girls Museum in Germantown.

Barrett Rosser, the creator of BGLP, is a doctoral student at the University of Pennsylvania after previously working as a Philadelphia school teacher for over 10 years. She started the project in 2020 as part of her doctoral dissertation. “[Black girls] sit at the intersection of racial and gender [oppression],” she said, explaining why it is essential for Black girls and women to practice self-love.

Full Article at The Philadelphia Inquirer

Two months into her tenure, newly appointed Penn Violence Prevention Director Elise Scioscia spoke to The Daily Pennsylvanian about her goals.

Scioscia, who began her tenure on Dec. 7, was selected for the position after a nearly year-long nationwide search prompted by the departure of former Director Malik Washington in January 2022. PVP serves as Penn’s primary resource for students experiencing interpersonal violence, including sexual violence, relationship violence, stalking, and sexual harassment. 

Prior to coming to Penn, Scioscia served for 11 years at Women Against Abuse, Pennsylvania’s largest provider of services for people experiencing domestic violence, where she undertook extensive responsibilities from organizational strategic planning, operational management, public policy to prevention education work.

Scioscia told the DP that her major goal at PVP is to leverage the abundant resources available at Penn to “deepen the work in primary prevention and starting and stopping violence before it happens altogether.”

Full Article at The Daily Pennsylvanian

Filmed at the annual National Association of Colleges & Employers (National Association of Colleges & Employers) conference, Michael DeAngelis, Senior Digital Resources Manager & Co-Host of CS Radio, shares Career Services' philosophy of Career Everywhere.

https://www.youtube.com/watch?v=MM-0-JscFS4

During the Fall '22 semester, I met up with Chris Raboy, formerly the Marketing Director for Penn Student Agencies (PSA) and now currently serving as the  Chief Executive Officer. Apart from the funny bits about juicy tomato costumes and the debate over which cafe is best, our conversation was enlightening. I’m glad I was able to talk to him about, among other things, his time at PSA, a very interesting organization here at Penn that allows students to create and run their own businesses.  

As a nursing student, Chris has no background in marketing, networking, or website building. So how did he become the Marketing Director for PSA and eventually, the Chief Executive Officer? Chris applied for the Executive Director position of First Services, sadly he did not get the job. But luckily his supervisors saw something in him. They saw that he was passionate about the job and offered him the Marketing Director position for Penn Student Agencies during. This meant he had to learn how to market these businesses, how to build websites, and how to network. How did he manage this? Email. Chris asked for help, he emailed everyone he could, asked 100 questions, he experimented, and saw first-hand what worked and what didn't. By persevering Chris was not only able to do his job efficiently, he also learned a lot of skills he uses for his personal and professional goals. Additionally he was able to find mentors that would be instrumental in not only guiding him but PSA as a whole. Similarly, that perseverance allowed Chris to promote his own passions. Currently he has his own website and social media platforms in which he promotes fitness and wellness. As for PSA, he is currently working along with the team to establish continuity within the organization and develop new businesses.  

Chris is one of those people who you look up to, partly because he actually goes to the gym and can maintain that routine, but also because he is proof that one can achieve anything. The only condition is that one must not be afraid to try, to fail and to ask for help. As I’m writing this I am reminded of this popular phrase that says “El que tenga miedo a morir que no nazca”. It translates to “whoever is afraid of dying, don't start living”. It's mostly satirical, but there is a message behind it, if you're afraid of failure you will never succeed. That's why I implore anyone to take a page from Chris’ book. Try, send a thousand emails, and ask a million questions. Learn from your failures instead of letting them define you, and most importantly never give in to self-doubt.  

Introduce yourself:

My name is Chris Raboy. I'm a sophomore in the School of Nursing studying nursing and nutrition. I am currently working at Penn Student Agencies as the Chief Executive Officer, previously the Marketing Director, and I recently began working as a fellow at Venture Labs at a startup.

What are your hobbies?

I enjoy working out, and I am very interested in preventative medicine through nutrition and exercise. Additionally, I enjoy movies, specifically psychological thrillers, as well as dancing, going out with friends, and having a good time.

What's your favorite psychological thriller?

My favorites are usually those movies with a crazy last-minute twist like Shutter Island. Anything IMDB 7 or higher is usually pretty good.

I saw that you have a website, why did you choose to make one and what would you want other people to know about it?

Making a website actually came from my experience at PSA. PSA’s department recently transitioned everything to WordPress which meant that everything in regards to the websites had to be redesigned. My administrator at the time Kelly Hartman asked me to take a look and see what I could do with it. I started looking at it and realized that I was unfamiliar with a lot of things so I decided to educate myself. I watched a lot of YouTube videos and asked a lot of questions. I would try, mess up, and ask questions. It's funny because I’m known as the guy who sends a lot of emails and asks 100 questions, but I think that's the best way to learn. That process of trial and error taught me that website building is not as hard as I thought it would be. From that experience, I thought why don't I build my own website. I used everything I learned from PSA, kept asking questions, and over the summer I created my own website. That helped me build a skill set  that I could use not only for my website but for other things that could contribute to PSA.

What's your favorite video you've made on your social media?

My favorite video was when I challenged myself to do a 1,000 squats. Sometimes I feel like things get too monotonous so I try to switch it up. The challenges seem like a good idea at first but very quickly you realize that it's not as easy as you thought. However, no matter how hard it is, I always force myself to see it through.

What's your favorite workout? Any tips?

My favorite exercise is squats. It's such a functional exercise, a lot of people run and do a lot of leg exercises, but simple squats can make you very strong.

Finally, what was your Halloween costume this year?

This year I dressed as a juicy tomato. I ordered it on Amazon and it was great.

Penn Student Agencies

What are Penn Student Agencies? What do they do? What is their mission

Penn Student Agencies is a collection of student-run businesses on campus at the University of Pennsylvania. There were originally 10 businesses. Due to the pandemic we had to shut down, not entirely in terms of the businesses, but the university as a whole. As of recently, we have been absorbing some businesses together to centralize some processes and help establish continuity between each of the businesses. We are focusing on establishing continuity because some of the processes have been lost since a lot of people graduated and we want the processes to stay in place even if people graduate. Our mission is to teach transferable skills and business management to Penn students by providing hands-on entrepreneurial opportunities to make them competitive in the workplace environment. People who graduate from Penn that have worked in PSA get a jump start into business in the US or internationally. PSA is also good because we have a wide range of opportunities from retail, hospitality, and creative design.

Outside of on campus, we are also part of the Student Run Business Association which is an intercollegiate organization that hosts conferences to discuss different operations and provide networking opportunities for students.

Very recently you were promoted to Chief Executive Officer of PSA. Congratulations! Can you share what this promotion means to you and what your vision for PSA is headed into the Spring ’23?

As a Nursing and Nutrition student, PSA has proved to be a vital resource not only for my continued professional development but for my academic studies as well. I have not had any exposure to business prior to working as the Chief Marketing Officer (CMO). My time spent working over the summer and into the school year as CMO made me increasingly passionate about the program and providing students with entrepreneurial opportunities outside the classroom. I wanted to be an integral part of PSA’s future growth and development.

The promotion to Chief Executive Officer (CEO) allows me to be at the forefront of furthering PSA’s mission, vision, and growth while also increasing my knowledge to gain a comprehensive view of business and employee management skills.

As PSA heads into Spring 23’ I envision the expansion of our organization’s presence on/off campus for students, the local community, and alumni; the development of a community with on and off-campus networks ranging from clubs, departments, local businesses, and Student-Run Business Organizations; and a restoration of continuity that PSA has had in the past through an all-new management board training program.

Tell us about your role as Marketing Director before being promoted to Chief Executive Officer.

I served as the Marketing Director prior to starting my new role. I actually applied for the Executive Director of First Services position but I did not get the job. Instead, they offered me the Marketing Director position in the Spring '22 position since they liked some of my ideas and saw that I was passionate about the job.

As the Marketing Director, I was responsible for the entire marketing portfolio for PSA businesses. This means that I work in the marketing of each individual business, whether that means recruiting, inter-departmental relations, newsletters, events, list serves, I try to get PSA involved.

How would you describe your experience running the marketing for these businesses?

Very exciting. Over the summer with everything, with learning how to build the website, branding, meeting with people to talk about future plans for PSA, I learned a lot. I learned the psychology behind marketing, how to catch people's attention, and also how to market yourself. By doing this I’ve been able to get PSA out there.

What is your favorite part of working at PSA?

The people and the experience. My administrators and my program manager are amazing. I'm very grateful that they took a chance on me and for their unbelievable support. They helped me navigate this job and stay motivated to keep making PSA better. As for the experience, it's unmatched. I've learnt so much, marketing, communication skills, website building and so many other things. 

What have you learned from this experience?

Time management. I'm taking 5.5 credits so scheduling is very important in order to keep up with classes and my job. I feel like it makes me more efficient because if I know that's the only time I have available to get a particular thing done, I can focus solely on that task. Additionally, scheduling blocks of time for certain things helps me get organized and find more time to work, find fellowships and in general pursue more things.

Do you have a favorite business? If so, let's put your marketing to the test! In one minute, promote your favorite business. Tell Penn students why they should go to that business.

Williams Cafe: coffee, bagels, pastries. Best prices on campus, located in the language building 2nd floor. At Williams Cafe you may hear Penn Records who occasionally play on Fridays, and you can get a nice warm espresso.

Penn Student Agencies thrived on continuity as one of the oldest student organizations at the University of Pennsylvania. Each graduating class passed the baton to the next generation of entrepreneurs, creatives, and business-minded students.  

When the pandemic shuttered most of its student-run organizations into a virtual state, it disrupted the clockwork transfer of skills that kept PSA in business for 89 years. The handed-down experience of running a business and knowing the ins-and-outs from a financial, operational, and community perspective was all but lost. Without the training from students with experience, current PSA students missed the baton and were left putting puzzle pieces together from scratch. 

The expertise was retained by PSA alumni. Naturally, the first place they looked to revive the organization was with one of its own.  

Michael Paul Warren ‘20/‘21 took over as the Program Manager at Penn Student Agencies in September ‘22. The former PSA Executive Vice President of Operations 2018-2020, now titled PSA Chief Operating Officer, looks to reinvigorate PSA back to its pre-pandemic state and reimagine the organization to better meet the needs of Penn students.  

“The pandemic showed us the importance of resilience, both for organizations and individual student leaders. That resilience is what made Penn Student Agencies what they are now. We have a foundation to continue building from the pandemic.”  

At its heart, PSA is student-run. It is comprised of four organizational clusters: central corporate, creative services, dining and hospitality, and retail and delivery divisions. Within that, there are currently seven PSA enterprises, consisting of firstServices, Penn Student Design, Penn Lens, Special Deliveries, Penn Closet, Williams Café, and Benny’s Diner. It aims to teach transferable business skills to Penn students through hands-on experience outside of the classroom.  

As a student, Michael oversaw many of PSA’s human resource functions, organizational effectiveness, and the compliance policies and procedures of the businesses. He and fellow PSA director Jazzy Ortega ‘20 created a proposal to start a quick-service, all-day breakfast restaurant that became Benny’s Diner in Houston Hall.  

PSA changed the course of Warren’s career ambitions. He entered Penn as a pre-med student. When he joined PSA, he gained an appreciation for interpersonal relationships. He wanted to learn the dynamics of people working collectively in groups. The experience led him to graduate with a Bachelor of Arts in Sociology with a concentration in Law in Society from the College of Arts and Sciences.  

“I really loved understanding process design and process optimization — how different policies, laws, and structures are set up based on how humans interact with each other. PSA led me down a career path more on the operations and instructional design side of things. In business, I’ve always enjoyed the ambiguity that came with the startup environment and entrepreneurship.”   

A PSA Homecoming

Warren graduated from Penn shortly after the COVID-19 pandemic started. He moved to New York City to work in client services serving private equity firms, but quickly shifted back to the entrepreneurial space. Michael helped lead the build out of the global logistics team at a unicorn e-commerce startup based in New York that specialized in consumer goods. Launching in February 2022, he was one of the original team members, and oversaw global inventory movements and relationships on the end-to-end supply chain.  

Michael maintained his involvement to PSA as an advisor. He was appointed as co-president of the Student-Run Business Association in 2022 after serving as a Vice President and on the Board of Directors since 2019. He continued to cultivate different relationships at universities throughout the country.  

Meanwhile, back in Philadelphia, Penn student Chris Raboy ‘25 was looking for advice on how PSA operated outside of a COVID context. Upon researching pre-pandemic PSA documents and websites, Raboy reached out to several alumni hoping to discover historical information that would improve his ability to reignite the program post-pandemic. He messaged Warren via LinkedIn, and the two stayed in touch after Raboy took over as the Chief Marketing Officer. When the full-time Program Manager position became available, Raboy immediately thought of Michael. The ideal candidate was someone familiar with PSA, who could create continuity, guide PSA post-pandemic, and help grow the program in an increasingly digital world.  

“From our first meeting, I was awed by what I was seeing: structure and efficiency,” said Raboy, who is PSA’s Chief Executive Officer for 2023-24. “I realized that I had to change the ways I was organizing materials, communicating, and the importance of the first impressions. He gave insight into a ton of the strategies I ended up utilizing throughout the summer.” 

Warren's interests in operations and organizational dynamics enable him to expand upon a network of institutions and nonprofits that run similar programs. For example, the business proposal for Benny’s Diner was inspired by student-run food service ventures presented at the 2019 Student-Run Business Association conference in Cambridge, Massachusetts.  

“I'm bringing the knowledge of what it was like operating in a pre-pandemic world, the challenges that we faced when I was a student and the challenges that the students before me had encountered. I can share that knowledge and bridge the connections between young alumni and the current students.” 

The biggest hurdle for PSA students is navigating the people element of business and entrepreneurism. A lot of businesses that were “heavy on in-person interaction had to alter those interactions to be able to operate virtually or digitally.” As organizations become more focused on e-commerce, the student-run businesses need to understand how to keep their staff engaged and ensure positions are appropriately filled. 

PSA’s focus for the 2022-23 academic year and beyond is setting up that continuity between leadership, turnover, and new students joining the organization. Warren looks to recreate the consistency that allowed PSA to thrive and replicate a consistent experience on a yearly basis, allowing Penn students to build off what individuals accomplished before them.  

From our first meeting, I was awed by what I was seeing: structure and efficiency. I realized that I had to change the ways I was organizing materials, communicating, and the importance of the first impressions.

Building A Bridge With Alumni

Warren has noticed a renewed interest in PSA alumni. He said that there is an extensive number of Penn graduates from multiple generations that want PSA to succeed and bounce back from the pandemic. One of Warren’s biggest pushes is to establish an alumni network. There is an “untapped potential” of interested and influential grads that can serve as a significant resource for PSA students. 

Because PSA is not tied to any undergraduate or graduate school, one of the advantages that it offers is a wide array of perspectives. Warren said that its leadership and general body consists of a substantial cross-section of different academic disciplines.  

“It’s a great opportunity for students to showcase their mindset and how they approach thinking. A nursing student isn’t going to approach the problem the same way a Wharton or an engineering student would. Putting them together on the same team and having them brainstorm and navigate the ambiguity that is the startup environment allows them to come up with these creative and interesting solutions to problems.” 

A large part of learning for the students in PSA is supported through the introduction of frameworks that help distill large complex problems into more manageable concepts. 

“For many students this is the first time they are taking on considerable responsibility and decision making. Understanding the impact of those decisions can be difficult with limited experience – which brings us to a framework I use with the students – FORTS.  

“FORTS stands for financial impact, operational impact, reputational impact, team impact, and strategic impact. This framework helps student leaders understand what the implications of their decisions may or will have on various aspects of their business and help create a figurative mental fort around their decision making.” 

Heading into its 90th anniversary, PSA has always been financially self-sufficient, the money that they make goes back into the programs and students. First known as Self-Supporting Students, PSA began in 1933 as part of the New Deal’s National Youth Administration, an early model of what is now the Federal Work-Study Program. It started as three student-run businesses: Dorm Laundry Agency, Parking Squad, and Trunk Moving Squad. Under the name of Associated Student Agencies, it grew to more than 10 businesses in the 1950s, including Coat Checking at the Palestra, Railway Express, and a birthday cake shop. PSA students worked at Pennsylvania’s central control point to call in vote tallies during the 1964 presidential election. Adopting its current name in 1975, the organization has since adopted several ventures to its portfolio including apparel manufacturing, tourism guide publications, newspapers, and a bartending school.  

There have been a few success stories, such as Penn Closet, that have prevailed with continued interest in the student body after the organization’s founders graduated. Some alumni have gone out and become entrepreneurs on their own by starting competing businesses. It has created unique experiences for students to compete with one of their former colleagues.  

Its alumni have each gone off to their own different paths, whether it is med school, law school, or serial entrepreneurism. Warren said, “the nice thing about PSA is that you have students who join for different reasons and get different values from it." 

As a professional and an alumnus, Warren views his role as a coach and a mentor. Sticking to the organization’s for-students mantra, he offers students the freedom to conduct day-to-day operations, think through business decisions, and determine whether they made the correct choices. 

“PSA fosters that environment where you have the support, you have the resources, and it’s up to the students to decide how they use them. Providing them direction, giving them experience, allowing them to manage teams before even going out in the corporate world gives them a lot of different exposure and experience that they wouldn’t have had if they were simply taking a class.” 

Historically each graduating class in PSA is between 30-50 students each year. Currently, PSA retains a database of 600-plus alumni ranging from the class of 2022 all the way back to some as early as 1955. PSA is looking to grow this network! 

Jessica Ryan, Director for Leadership Community in the Office of Fraternity & Sorority Life at the University of Pennsylvania was awarded the Shelley Sutherland Outstanding Volunteer Award at the '22 Association of Fraternity / Sorority Advisors Annual Conference.

The Shelley Sutherland Outstanding Volunteer Award was established in 2003 and re-named for Shelley Sutherland upon her retirement in 2011. The purpose is to annually recognize outstanding volunteer service by an association member in an official AFA volunteer role. The individual has devoted significant time and energy supporting association initiatives or efforts through their volunteer role. They are consistent and reliable, communicative, and committed to the values and mission of the association as demonstrated through their service.

Ryan shared her excitement about attending the conference and receiving the award; "What an amazing experience! Thank you to the Association of Fraternity & Sorority Advisors for letting me chair the Educational Programs for the Annual Meeting Planning Team these last two years, and serve in volunteer roles with the association for the last decade. Truly a goal accomplished and amazing experience. Thankful to be recognized for volunteering with the association."

A new partnership between Wellness at Penn and the LGBT Center offers a sustainable way for students, faculty, staff, and community members to recycle outfits and shop for new ones.

4th Class Midshipmen and active duty staff from the University of Pennsylvania and Villanova University Naval ROTC units took part in an overnight retreat to Outdoor Odyssey in western Pennsylvania.

As part of an ongoing effort to explore the people that make University Life a diverse community of educators and humans, I sat down with an ordained minister, a chicken expert, a geographer, an actor, and a podcaster.

The University of Pennsylvania Recognized as one of Campus Pride’s 2022 “Best Of The Best” Colleges & Universities for LGBTQ+ Students

Campus Pride, the preeminent resource for LGBTQ+ leadership development, diversity inclusion and advocacy within higher education,  announced the annual Best of the Best Colleges and Universities for LGBTQ+ students in the United States, naming the University of Pennsylvania to this year’s list of campuses creating a safe, welcoming environment for students, faculty, and staff alike.

The announcement from Campus Pride features 40 four-year campuses from across the country. These campuses have achieved 5 out of 5 stars on the  Campus Pride Index (CPI), the definitive national benchmarking tool measuring LGBTQ-friendly policies, programs, and practices. To earn a ranking of 5 out of 5 stars, campuses receive a percentage score from 90 to 100 based on their LGBTQ-inclusive policies, programs, and practices. The methodology to determine this year’s Best of the Best List was based on an overall score of 93 percent or higher.

Check out video messages from our campus colleagues celebrating the Center.

LGBT Center's website

Two Penn students, Nyair Locklear, of the Tuscarora Nation and a member of the Lumbee Tribe, and Ryly Ziese, a citizen of the Cherokee Nation, offer their points of view.

“According to what someone told me: They say the moon is always one, By the sea or by the mountains. So I yell to the villain, I would be Boricua Even if I was born on the moon.”

A Sept. 7 event celebrated the building’s new incarnation as a centrally located space dedicated exclusively to cultural resource centers and affiliate groups.

After years of campaigning and student advocacy, Penn has begun renovations on the Arts, Research, and Culture House, designating it as the home to the University’s main minority coalition groups and cultural resource centers.

OFSL staff serve on national leadership positions for their alumni sororities

In all of our spaces, we are making sure we consider the needs of our undergraduate and graduate students, both in terms of formal programmatic use and their needs for interaction and building relationships across identities.

In celebration of Pride Month, University Life took a trip to the Philadelphia Gayborhood with Malik Muhammad, Associate Director of the LGBT Center.

As part of Penn Dental Medicine’s commencement ceremony for the Class of 2022, the school recognized Sharon Smith, Associate Provost for University Life, with a special certificate of appreciation for her service to students. In her role at the University, Ms. Smith oversees a number of campus support programs and endeavors to holistically serve students navigating Penn. 

Presently a member of Penn Dental Medicine’s Committee for Cultural Growth, Ms. Smith supports Penn Dental Medicine students and the administration in wide-ranging areas, including assisting with issues such as personal and academic emergencies, food insecurity, provision of urgent medical care, and providing assistance to the school’s international students.

Ms. Smith came to Penn in 1987, serving in various leadership positions throughout campus, including the Penn College Achievement Program, New Student Orientation, and Open Expression.  She was instrumental in helping to create the mission and framework of the Student Intervention Services Office (SIS), which leads Penn’s response to emergencies and critical incidents involving students.

“For over 20 years, Sharon has been a dedicated and passionate supporter of Penn Dental Medicine students,” said Uri Hangorsky, Associate Dean for Student Affairs. “She has selflessly made herself available to work with us not only during regular working hours, but also during nights, weekends, and major holidays. She embodies the very best humanity has to offer—wisdom, compassion, integrity, and dedication.”

Before Sean Massa (C’15) could apprehend the intercultural understanding needed to launch a career in foreign diplomacy, he first had to discover his own individual identity.

University Life shares the wisdom of Sam Strickberger, ’22 Class Board President and speaker at this year’s Commencement Baccalaureate Ceremony. Sam’s speech, Projection and Pursuit: A Two-Fold Meaning of Longing, is an inspiring reflection on pursuing your passion.

Forty years ago, Tamara Greenfield King, J.D. would have never imagined herself working in higher education, let alone in a senior leadership role on a college campus.

Today’s spotlight features Zaria Franklin, a senior in the College who has been actively involved with Greek Life at Penn. Zaria has been part of the Alpha Kappa Alpha sorority since 2019, surrounded by like-minded women with a purpose to serve their communities and build lifelong bonds along the way.

Houston Hall, the oldest student union in the nation, will undergo a renovations process to become a central hub of student life on campus, according to Penn’s Division of the Vice Provost for University Life.

Students have expressed for years that Houston Hall felt like "more of a dining area and study space than a hub of student activity." This project, while still in early stages, hopes to address that sentiment, according to project leads Saleem Curry and Laurie Hall from University Life, who said they shared that the primary aim is to transform Houston Hall into a more inclusive, welcoming, and inviting space for students by restoring its status as a focal point of student life on Penn's campus.

Before 2017, Houston Hall operated on a conference center model and was self-funded, according to Hall, the assistant vice provost for strategic planning and operations. She added that Interim President Wendell Pritchett has worked to dismantle that model to create a student hub during his tenure as provost.

“There was a very deliberate mandate from Provost Pritchett to return Houston Hall to its mission of being a student center. Penn was the first university in the country to put capital funds — meaningful contributions — into the student leisure experience.”

Laurie Hall
Assistant Vice Provost for Strategic Planning and Operations

Curry, director of University Life Space and Events Management, said that although this project is rather abstract, he and Hall hope to involve students in the process as much as possible. He added that Pritchett’s idea to transform Houston Hall into a student-focused center came from students in the first place.

“What we [are] looking to do very shortly is to have a University Life space steering committee that is made up of students,” Hall said. She added that this committee would serve as a connection between all the different needs of the students. 

Curry said that he hopes Houston Hall can “situate itself as a centralizing point” on campus and be a center for all types of campus involvement. In the future, Curry said he hopes that Houston Hall can host events on the weekends for students. 

Students expressed that although there is nothing wrong with the current state of Houston Hall, there is a possibility for improvement into a more robust hub of student life.

College first year Sarah Garrison, who works as a Welcome Ambassador at Houston Hall, said she is excited about the potential of this project to welcome and bring together students on campus.

“In my personal experience, I have seen Houston Hall trying to implement some of these changes, and I think that it’s absolutely great. It would be nice to have [Houston Hall] to be a hub for students,” Garrison said.

Garrison noted that some students may feel cut off from Houston Hall when it is being used by specific clubs or for planned events. 

College first year Julia Rotgin performed in the One Acts Festival hosted by the Theatre Arts Council in Houston Hall earlier this semester. Even so, she said that she does not have a reason to spend time in Houston Hall, and rarely frequents the space.

“Outside of that experience, I have not spent that much time in Houston Hall,” Rotgin said. “I haven’t been involved in anything else that used that space.” 

While Rotgin frequents Houston Market, Penn’s food market located on the lower level, she said she does not frequent any other part of Houston Hall. 

“We have the space. We should definitely take advantage of it,” Rotgin said. 

Read more at the DP


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