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Associate Director, Case Management and Outreach, Student Intervention Services

Job Description


  • Case management: Manage coordination of short- and long-term services and provide individual support for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
  • Manage the emergency grant program supported by the VPUL Access and Retention Fund. Meet with grant applicants to assess needs and provide case management support. Collaborate with Student Financial Services, Penn First Plus, and other SIS/VPUL staff to review applications and make award decisions. Advocate for applicants to receive emergency grants from other sources. Collaborate with SIS’ administrative coordinator to track applications, communicate award decisions, and analyze data.
  • Crisis intervention: Coordinate the operational response in student emergencies. Collaborate with  Student Health and Counseling, the Division of Public Safety, and other relevant offices when there is a concern for a student’s safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies.
  • Serve as a consultant for the schools and other University partners regarding management of student crises and complicated student situations. Act as a liaison between SIS and the Weingarten Center and International Student and Scholar Services by providing guidance and support in identifying strategies to assist and connect students to appropriate University resources.
  • Lead outreach efforts to raise awareness of SIS among students, staff, and faculty. Make connections with cultural centers and student groups, especially international students. Develop presentations and events for training and outreach. Partner with ISSS to offer training and outreach on specific issues related to international student student support needs.
  • Serve in SIS’ on-call rotation for nights, weekends, and holidays.
  • Serve as a member of the Case Management Support Team and the Critical Incident Stress Management Team. Represent SIS on working groups, committees, etc.



Master’s degree in social work, counseling, education, or related field required. Minimum of three to five years of experience, preferably in higher education, required. Experience working with a diverse population required. Understanding of issues concerning students from low-income and disadvantaged backgrounds required. Excellent interpersonal, communication, and computer skills required. Must be able to work well under pressure and be able to handle multiple tasks simultaneously. Must be able to work collaboratively. Alternative work schedule may be required, including evenings and/or weekends. Responsibilities include on-call coverage during evenings, weekends, and holidays.


Application Requirement:

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.


Pay Rate


Job Post Date

May 23, 2022

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