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Associate Director, Case Management and Strategic Initiatives, Student Intervention Services

Job Description

Student Intervention Services is the principal administrative office in the Division of the Vice Provost for University Life (VPUL) for responding to student emergencies and critical incidents. Reporting to the Director of SIS, the Associate Director for Strategic Initiatives plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students’ ability to function in the University community. In this capacity, the Associate Director provides individual support, advocacy, and referrals to resources. The Associate Director oversees the coordination of services, convenes case conferences, and works with
University offices to implement appropriate case management plans.

The Associate Director is responsible for collaborating with University representatives to respond to critical incidents, helps determine a recommended course of action, and provides support to members of the community. The Associate Director for Strategic Initiatives will collaborate with the Director to enhance SIS’ data collection, identify trends, coordinate development of multidisciplinary responses to emerging student issues, and evaluate outcomes of programs and interventions.


  • Case management: Provide support and manage coordination of short- and long-term services for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
  • Partner with the Director to design, implement, and maintain protocols and systems for assessing various aspects of SIS services. Analyze data generated by these assessment processes to identify trends and assess outcomes. Coordinate development of multidisciplinary responses to emerging issues of concern.
  • Crisis intervention: Coordinate the operational response in student emergencies. Collaborate with Counseling and Psychological Services, Student Health Service, the Division of Public Safety, and other relevant offices when there is a concern for a student’s safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies.
  • Consult with the schools and other University partners regarding management of student crises and complicated student situations.
  • Serve in SIS’ on-call rotation for nights, weekends, and holidays.


Pay Rate

$51,824.00 - $78,096.00

Job Post Date

February 14, 2023

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