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Associate Director, Case Management and Outreach, Student Intervention Services

Job Description

Student Intervention Services is the principal administrative office in the Division of University Life for responding to student emergencies and critical incidents. The Associate Director for Case Management and Outreach plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students’ ability to function in the University community. In this capacity, the Associate Director provides individual support, advocacy, and referrals to resources. The Associate Director oversees the coordination of services, convenes case conferences, and works with University offices to implement appropriate case management plans. The Associate Director is responsible for collaborating with University representatives to respond to critical incidents, helps determine a recommended course of action, and provides support to members of the community. The Associate Director for Case Management and Outreach manages the emergency grant program supported by the VPUL Access and Retention Fund and leads outreach efforts to raise awareness of SIS among students, staff, and faculty.


  • Case management: Manage coordination of short- and long-term services and provide individual support for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
  • Manage the emergency grant program supported by the VPUL Access and Retention Fund. Meet with grant applicants to assess needs and provide case management support. Collaborate with Student Financial Services, Penn First Plus, and other SIS/VPUL staff to review applications and make award decisions. Advocate for applicants to receive emergency grants from other sources. Collaborate with SIS’ administrative coordinator to track applications, communicate award decisions, and analyze data.
  • Crisis intervention: Coordinate the operational response in student emergencies. Collaborate with  Student Health and Counseling, the Division of Public Safety, and other relevant offices when there is a concern for a student’s safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies.
  • Serve as a consultant for the schools and other University partners regarding management of student crises and complicated student situations. Act as a liaison between SIS and the Weingarten Center and International Student and Scholar Services by providing guidance and support in identifying strategies to assist and connect students to appropriate University resources.
  • Lead outreach efforts to raise awareness of SIS among students, staff, and faculty. Make connections with cultural centers and student groups, especially international students. Develop presentations and events for training and outreach. Partner with ISSS to offer training and outreach on specific issues related to international student student support needs.
  • Serve in SIS’ on-call rotation for nights, weekends, and holidays.
  • Serve as a member of the Case Management Support Team and the Critical Incident Stress Management Team. Represent SIS on working groups, committees, etc.


Pay Rate

$51,824.00 - $78,096.00

Job Post Date

January 5, 2023

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