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Associate Director, Access and Retention, Student Intervention Services

Job Description

Student Intervention Services is the principal administrative office in the Division of University Life for responding to student emergencies and critical incidents. A major initiative within SIS is the emergency and opportunity funding program administered with Student Registration and Financial Services, Penn First Plus, and other partners. The program is an important intervention to alleviate financial hardship for students and promote equity and access to education and career opportunities for Penn students. The Associate Director will primarily manage the emergency funding program, reviewing applications, meeting with applicants to discuss their needs and support resources, participating in committee decisions, and following up with students regarding outcomes. The Associate Director will maintain data and records for the emergency and opportunity funding program, assess the program, and report to partner stakeholders. The Associate Director will also provide crisis intervention and case management to students dealing with a variety of emergencies and complex needs, and will serve in SIS’ on-call rotation for nights, weekends, and holidays.


  • Manage the emergency and opportunity grant program: Meet with applicants to assess needs and provide case management. Support students with problem-solving and referrals to resources. Collaborate with Student Financial Services, Penn First Plus, and other partners to review applications and make award decisions. Track applications, communicate award decisions, and analyze data.
  • Assess the emergency funding program and report to partner stakeholders.
  • Case management: Manage coordination of short- and long-term services and provide individual support for students who experience crises or have complicated needs. Participate in case conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
  • Crisis intervention: Coordinate the operational response in student emergencies. Collaborate with Student Health and Counseling, the Division of Public Safety, and other relevant offices when there is a concern for a student’s safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies.
  • Serve as a consultant for the schools and other University partners regarding management of student crises.
  • Serve in SIS’ on-call rotation for nights, weekends, and holidays.
  • Represent SIS on working groups and committees.


Pay Rate

$51,824.00 - $78,096.00

Job Post Date

January 5, 2023

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